AFTERPAY + ZIPPAY AVAILABLE AT CHECKOUT

FAQ

HOW MUCH DOES A NEON SIGN COST?

An insta-worthy neon sign does not need to be expensive! That's why we started Boss Neons. All custom designs are individually quoted so we are able to give you the best possible price and for this reason we do not have set pricing. For custom designs, please fill out our contact sheet and we will be in touch with a mock up quote once complete.

HOW DO I POWER MY NEON SIGN?

All of our neon signs are powered through a regular wall socket. Our neons are supplied with a 12V Australian Standard certified power adapter with 2m of clear cabling. The signs are joined by connector to an additional 1-2m of black cabling from the adapter. For countries outside Australia we will supply you the right power plug. If you need a waterproof power supply please let us know as our standard outdoor signs only come with waterproofing of the LED. We can provide battery packs for neon signs, dependent on the size and design.

WHAT COLOURS DO YOU HAVE?

We have 21 colours to choose from! Have a look on our Instagram story highlight for more images and videos of our amazing range in action.

*2-11 remain coloured when switched off*

HOW IS THE NEON MOUNTED?

All neon signs are mounted on the highest quality transparent acrylic. We also have coloured acrylic options available to help bring your designs to life.

The following backboard options are available for custom designs:

  • Cut to Shape (default)
  • Cut to Square
  • Cut to Letter
  • Acrylic Stand
  • Acrylic Box

ARE NEON SIGNS SAFE?

Absolutely - LED neon signs are safer than traditional glass neon. They are extremely energy efficient and never produce any heat/become hot to touch.

HOW LONG IS THE TURNAROUND?

We allow 3-5 weeks for custom designs from payment. Rush orders can be arranged for an additional cost subject to availability. Please let us know your cut off date when making an enquiry.

HOW DO I HANG MY NEON SIGN?

All our neon signs come with pre drilled holes in the acrylic backboard and an installation kit to permanently install. If you are looking for a temporary/rental friendly option, we highly recommend 3M velcro strips (just make sure you use the required amount for the weight of your sign), this will also reduce the risk of the acrylic backing cracking if you need to move your sign. The best way to hang your neon sign for events is by using fishing wire for stands and zip ties for mesh screens. Please ensure your neon sign is securely installed no matter the installation method. We do not offer installation at this time.

HOW LONG DOES A NEON SIGN LAST?

Our LEDs have approx. 50,000 hours of life - three times longer than traditional gas neon. This will give your sign a lifespan of 5-6 years if left on 24/7. You will get longer use out of your neon sign if you have it set on a timer, or switch it off when not in use.

DOES MY NEON COME WITH WARRANTY?

Absolutely - all indoor neon signs come with 12 month warranty for appropriate use, covering faulty items and indoor use only. We offer a 3-month warranty for outdoor neon signs. Extended warranty can be purchased for both types of signs at an additional cost - this must be done prior to the production of your sign to be valid.

CAN I RETURN MY NEON SIGN?

Neon signs are not eligible for returns unless faulty. Please contact us immediately via email if you need to organise a return. All sales Boss Neons sales are final.

I HAVE ANOTHER QUESTION THAT YOU HAVEN'T ANSWERED?

Please email any questions to info@bossneons.com - we are more than happy to help!